Frequently Asked Questions
Everything you need to know about our premium carpet runners.
How do I choose the right length for my hallway?
We recommend measuring your hallway and leaving at least 12 to 18 inches of floor space visible at both ends to create a balanced, professional look.
Are your carpet runners slip-resistant?
While our runners are designed with high-quality backing, we highly recommend using a non-slip rug pad for maximum safety and to prevent the runner from shifting on hard surfaces.
Can I order a custom length runner?
Yes, we specialize in custom lengths. Simply select your desired width on the product page and enter your specific length requirements before adding the item to your cart.
How do I clean and maintain my runner?
Regular vacuuming and immediate spot cleaning with a mild detergent are usually sufficient. For deep cleaning, we recommend professional rug cleaning services to maintain fiber integrity.
What is your return policy?
We offer a 30-day return window for all standard-sized runners in their original condition. Please note that custom-cut runners are non-refundable unless there is a manufacturing defect.
How long does shipping take?
Standard orders are processed within 2-3 business days. Shipping typically takes 5-7 business days depending on your location within the continental United States.